Cancellation & Refund

At ShopYouthFash.com (Powered by Natural Care), we value your trust and satisfaction. Our cancellation and refund policies are designed to ensure fairness, transparency, and hygiene for all customers.

1. Order Cancellation Policy

  • Orders can be cancelled within 2 hours of placing the order, provided they have not been shipped.
  • Once the order has been shipped, cancellations are not permitted.
  • To request a cancellation, please contact our support team immediately at support@shopyouthfash.com with your Order ID and reason for cancellation.
  • If your order qualifies for cancellation, a confirmation email/SMS will be sent to you within 24 hours.

2. Refund Policy

Refunds are processed only under the following conditions:

  • You received the wrong product or an incorrect variant/SKU.
  • The product was damaged, leaked, or expired at the time of delivery.
  • The package was tampered with or items were missing upon delivery.

Note: For hygiene and safety reasons, used or opened skincare and cosmetic products are not eligible for return or refund.

3. Refund Timeline

  • Once your return is approved and received, the refund will be processed within 7–10 business days.
  • Refunds are issued to the original payment method only (no cash refunds).
  • If your order included discounts or bundles, the refund amount will be adjusted proportionally.

4. Return Verification Process

  • To initiate a return, please email or WhatsApp our support team with the following details:
    • Order ID
    • Product Name
    • Unboxing video/photo showing the issue
    • Reason for return or refund
  • Our quality team will verify the request within 2–3 working days and guide you on next steps.
  • For serviceable areas, we will arrange a reverse pickup. In remote locations, customers may be asked to ship the product back.

5. Non-Refundable / Non-Exchangeable Items

  • Opened or used skincare or cosmetic products.
  • Products purchased during clearance or flash sales.
  • Free gifts, samples, or promotional items.
  • Orders without valid proof such as invoice or unboxing video.

6. Damaged or Incorrect Product

If you receive a damaged or incorrect item, please report it within 48 hours of delivery. Replacement or refund will be offered after verification with courier records and customer-provided proof.

7. Contact Information

For cancellation, return, or refund-related queries, please contact our support team:
📧 support@shopyouthfash.com
📞 Customer Care: +91-8810667147
🕐 Available: Monday – Saturday, 10:00 AM to 6:00 PM

8. Final Note

ShopYouthFash.com reserves the right to update or modify this policy at any time without prior notice. Any updates will be reflected on this page. We appreciate your understanding and cooperation.

Thank you for shopping with Natural Care at ShopYouthFash.com — delivering natural happiness, beautifully.